Refund Policy

All users that have applied for the Cuban visa/tourist card through our website can be reimbursed although the amount will depend on the status of the application process.

The full refund will be granted only if the application process has not been started yet and we receive the refund request for the cancellation within the next 8 hours.

Cancellation requests that exceed this period will be eligible for receiving a partial refund of 45% of the amount paid.

Please, note that if you request a refund once your visa/tourist card is dispatched or delivered, the refund will be no longer possible.

From the moment you submit your application, to assure the quality of our service, it is presumed that we will begin the application process within the respected timeframe. In case it would be necessary to send any document to process your application, you will be notified in this regard. Your application will start even if we do not receive the requested document(s), but it will not be finished until we receive the supporting document(s).

If you wish to request a refund, email us at All refund requests we receive will be processed within 72 hours from the initial request.

Please, include the following information in your cancellation email:

- Full name (as appears on your passport)
- Order ID (6-digit number)
- Email used to make the registration on our website
- Reason

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